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FREQUENTLY ASKED QUESTIONS

What is Merino Wool

The merino is one of the worlds most ancient breeds of sheep. And one of the toughest. Very different to a regular sheep who chews grass in the lowlands. Merino sheep live in the extremes of New Zealand’s Southern Alps. Regular sheep would freeze to death up there. But the fleece of the merino is built for the extremes breathable in summer, insulating in winter, yet exceptionally soft and light wear. Merino wool isn’t itchy.

Merino is one of the softest types of wool available, due to finer fibers and smaller scales. Merino actually has anti-bacterial properties! It contains lanolin, which is where these properties come from. It is naturally odor-resistant. That means that you don’t have to wash merino wool products constantly because they stay basically clean for a long time even with frequent use. They naturally smell nice!

Why Brushtail Possum

Possum fibre has several unique qualities. It has a hollow core which traps a tunnel of air that provides extra-ordinary warmth – up to 55 percent more than a 100 percent wool garment. The only other animal with a hollow core fibre is the polar bear. The hollow core also creates a fibre lighter than most other natural fibres. In practice by blending 40 percent possum fibre into the yarn the overall weight of a garment is reduced by more than 20 percent. Merino possum yarn is highly resistant to pilling. There are also therapeutic benefits. Science shows an enzyme in the possum fibre helps combat skin conditions like athlete’s foot and eczema. Finally merino possum fabric will absorb and expel moisture vapour form the external environment or the body microclimate in changing conditions.

Sustainability

The Department of Conservation (DOC) and the World Wildlife Fund (WWF) support our use of possum fur. Possums have a significant impact on many of New Zealand’s natural ecosystems. In 1993, possums were filmed eating the eggs and chicks of kōkako and this evidence changed many people’s views of their threat to wildlife. They eat invertebrates, including weta, and are significant predators of New Zealand land snails such as Powelliphanta. They often occupy holes in tree trunks for their nests which would otherwise be used by nesting birds such as kākāriki and saddlebacks.

How To Care For Possum Merino

We recommend to hand wash by soaking the garment in lukewarm water for 30-45 minutes with some washing liquid, gentle spin using hands and dry flat in shade. The knitwear can be washed in a machine using a wool cycle and preferably using wool detergent. Please ensure that the water temperature does not exceed 30ºC. Some poorer quality washing machines have a severe tumbling action which is not recommended. Do not spin on a separate spin cycle.

Can I Dry Clean My Possum Merino

Yes you can.  It is worth noting that some of the chemicals in the dry cleaning process are quite harsh so long term would adversely affect the natural fibres of the possum merino knitwear.

Which payment methods are accepted in the Online Shop?

Payment is via either Direct Bank Transfer or PayPal. Payment PayPal means your payment details are not shared with us but processed via PayPal’s servers and secure at all times. However you do not need to have a PayPal account. You can pay via any major credit or debit card. On the PayPal screen when you checkout simply click on the lower option that says “Pay with my credit or debit card”.

How to pay using PayPal

How secure is shopping in the Online Shop? Is my data protected?

Payment is done via Paypal so your financial details are not shared with us or stored on our website. “PayPal uses the latest in data encryption and anti-fraud technology to keep your information safe, reducing the risk of online fraud and identity theft.”

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