FREQUENTLY ASKED QUESTIONS
What are the delivery charges for orders from the Online Shop?
Please refer to our Shipping Page for full delivery details including charges.
Which payment methods are accepted in the Online Shop?
Payment is via either Direct Bank Transfer or PayPal. Payment PayPal means your payment details are not shared with us but processed via PayPal’s servers and secure at all times. However you do not need to have a PayPal account. You can pay via any major credit or debit card. On the PayPal screen when you checkout simply click on the lower option that says “Pay with my credit or debit card”.
How long will delivery take?
Please refer to our Shipping Page for full delivery details including delivery times
How secure is shopping in the Online Shop? Is my data protected?
Payment is done via Paypal so your financial details are not shared with us or stored on our website. “PayPal uses the latest in data encryption and anti-fraud technology to keep your information safe, reducing the risk of online fraud and identity theft.”
What exactly happens after ordering?
You will receive email confirmation of your order. We will also email you as soon as your order has been shipped.
Do I receive an invoice for my order?
You will receive email confirmation of your order immediately after making payment. This will come from the email address firstname.lastname@example.org. So please add that to your address book or safe sender list in your email program to ensure you receive it.